Request type	First response	Resolution target
Critical (app won't open, data loss)	4 hours	24 hours
High (a feature is broken)	1 business day	3 business days
General questions, feature requests	2 business days	—
Billing	2 business days	5 business days
Account deletion	7 business days	30 days

Working hours: Monday – Friday · 09:00–18:00 (UTC+3). On weekends and public holidays, responses other than critical requests may be delayed.

To Resolve Your Issue Faster

If you include the following when you email us, you'll get a much faster reply:

Your account email (if the email you're writing from isn't your account email)
The platform you use: Web (browser + version) / iOS / Android
App version (mobile: Profile → Settings → About)
Error message (attach a screenshot if you have one)
Steps to reproduce the issue: 1, 2, 3...
Expected behavior and actual behavior

Frequently Asked

I forgot my password

On the sign-in screen click the "Forgot password" link, and a reset link will be sent to your registered email (valid for 15 minutes).

I want to change the workspace owner

The current owner should email hello@mindcro.app with the new owner's email CC'd, requesting a transfer. After verification, ownership is transferred.

The mobile app crashes

First close the app completely and reopen it, then make sure you've updated to the latest version via the Play Store / App Store. If the issue persists, write to us with your device model and OS version.

Can I export my data to another tool?

Yes. Go to Account → Data & Privacy → "Download my data" for a JSON export.

I'd like an enterprise quote / SLA

Email hello@mindcro.app with your team size and use case. We'll come back with a tailored quote within 1 business day.

Reporting a Bug or Requesting a Feature

To suggest a new feature or report a bug in detail, email hello@mindcro.app. All feedback goes to the product team; you can see which feedback shipped in our published release notes.

Reporting a Security Vulnerability

If you've discovered a security vulnerability, please report it to security@mindcro.app before disclosing it publicly. We thank responsible reporters; serious vulnerabilities may be rewarded under our responsible disclosure program.