Account & Deletion

Account Management

You can manage your profile and account settings in the app's Settings section.

Request Account Deletion

Email privacy@mindcro.com from the address registered to your account. You can use the same address if you cannot access the app. We verify your identity and the request's scope before processing it.

The automated in-app deletion request is not yet available on every supported client. You can request deletion of your own account or workspace by email.

Current Process

• After an automated request is confirmed, app access is suspended; sessions and stored integration and push tokens are removed.
• A request can be canceled during the 30-day grace period before primary erasure starts. Removed integration and push tokens must then be reconnected.
• Primary data belonging to an individual user is processed after that period. Complete workspace erasure is not yet an automated process.
• A backup deadline is recorded, but backup erasure is not marked complete without evidence of actual deletion.
• Subscription cancellation requires separate processing in the control plane. Mention any active subscription in your request.
• Records subject to legal retention or a legal hold are assessed separately.

For the status of your request and the data categories involved, email privacy@mindcro.com.